Terms and Conditions of Service

1. Engagement & Proposals

All quotes, proposals, and Bills of Quantities issued by Temshed Technology remain valid for thirty (30) days from issuance unless otherwise stipulated. An engagement is considered formally commenced upon mutual sign-off of the project proposal and payment of the agreed mobilization deposit.

2. Hardware Supply & Manufacturer Warranties

All hardware equipment supplied by Temshed Technology is 100% genuine and carries standard manufacturer warranties. Warranties cover manufacturing defects but explicitly exclude damages resulting from lightning strikes without surge suppressors, liquid spills, physical impacts, or unauthorized third-party tampering.

3. Service Level Agreements (SLAs) & Response Times

Clients enrolled in our Support & Maintenance agreements benefit from contracted response times (e.g. 2-hour emergency response for Premium SLA, 4-hour for Standard SLA). Remote monitoring alerts are logged through our centralized ticketing platform.

4. Payment & Milestone Sign-off

Invoices for software development, structured cabling, or hardware procurement are payable according to the agreed milestone schedule. Title of hardware passes to the client upon full settlement of the final project invoice.

5. Governing Law

These terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. For legal and contract inquiries, contact hello@temshed.com.ng.